Americans with Disability (ADA) Grievance Procedure
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act (ADA) of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, or programs provided by CIL Jacksonville of Northeast Florida. CIL Jacksonville’s Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem, as included in the ADA Grievance form. Alternative means of filing complaints or receiving the grievance procedure in an alternative format, such as: large print, Braille, personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to:
2709 Art Museum Drive
Jacksonville, FL 32207
Phone: (904) 399-8484 TTY: (904) 399-2661 Fax: (904) 396-0859
Within 15 calendar days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, they will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audiotape.
The response will explain the position of CIL Jacksonville and offer options for substantive resolution of the complaint. If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Executive Director of CIL Jacksonville or his/her designee.
Within 30 calendar days after receipt of the appeal, the Executive Director or his/her designee will discuss the complaint and possible resolutions. Within 15 calendar days after the discussion, the Executive Director or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
Disability Rights Florida
2473 Care Drive, Suite 200
Tallahassee, Florida 32308
Toll Free: 800-342-0823 TDD: 800-346-4127 Fax: 850-488-8640
All complaints received by the ADA Coordinator, appeals to the Executive Director or his/her designee, and responses from these two offices will be retained by CIL Jacksonville for at least three years.