Services Available for Matthew, Hermine Survivors with Disabilities, Access Needs

News Release

Services Available for Matthew, Hermine Survivors with Disabilities, Access Needs

TALLAHASSEE, Fla. – Residents with disabilities or access and functional needs affected by the recent hurricanes in Florida can find many resources to assist in applying for federal disaster assistance.

Every resident in a declared disaster area receives the same services and assistance. This is a FEMA commitment.

FEMA Individual Assistance (IA) is available in nine counties affected by Hurricane Matthew: Brevard, Duval, Flagler, Nassau, Putnam, Seminole, St. Johns, Volusia and Indian River Counties. Residents in eight counties affected by Hurricane Hermine are also eligible to apply: Leon, Dixie, Levy, Citrus, Hernando, Pasco, Pinellas and Hillsborough Counties.

Survivors can register the following ways:

·       Online at

·       Download the FEMA mobile app.

·       Call the FEMA Helpline at 800-621-3362 (voice, 711/VRS-Video Relay Service) (TTY: 800-462-7585). Multilingual operators are available (for Spanish, press 2).

FEMA’s disaster recovery centers are locations where survivors can meet face-to-face with various agencies and service providers. The centers are equipped with accessibility kits that offer accommodations to meet the needs of the entire community, including people with disabilities and other access and functional needs.

In addition to accommodating survivors with disabilities, FEMA also reaches out to people with limited English proficiency by providing multilingual operators, making printed literature available in multiple languages and having translators available in the field. Information on the registration process is also available in American Sign Language at

FEMA grants do not have to be repaid. FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Register with FEMA as soon as possible and, if asked, complete and return a U.S. Small Business Administration (SBA) loan application. There is no charge to apply for the loan and no obligation to accept it if approved. Homeowners can receive loans of up to $200,000 to repair or replace their primary residences. Homeowners and renters may also borrow up to $40,000 to replace damaged or destroyed personal property including vehicles.

For more information about SBA loans, call SBA’s Disaster Assistance Customer Service Center at 800-659-2955 (TTY: 800-877-8339), email, or visit Applicants may also apply online using the Electronic Loan Application (ELA) via SBA’s secure website at

For more information on Florida’s disaster recovery visit,,,, and, or #FLRecovers. For imagery, video, graphics and releases, see

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.


Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 (voice, 711/VRS - Video Relay Service)                      (TTY: 800-462-7585). Multilingual operators are available (for Spanish, press 2).

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling800-659-2955, emailing, or visiting SBA’s website at Deaf and hard-of-hearing individuals may call 800-877-8339.

Follow FEMA on twitter at @femaregion4. Download the FEMA app with tools and tips to keep you safe before, during, and after disasters.

Toddrick Bowens

Resource Manager – ODIC

Department of Homeland Security-FEMA

Disability Integration

iPhone: 202-455-9046

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