Update: JTA Connexion Plus Status & Proposed 6-Month Fare Pilot

Greetings, colleagues:

Following a month of strong advocacy and community engagement, JTA has announced that Connexion Plus services for people with disabilities will not be cut and will remain in place. However, citing “sustainability” as the primary concern, JTA has proposed a six-month pilot program that would significantly increase rider fees.

Under the proposed pilot pricing, users would pay $10 for the first 8 miles of a trip and $3.50 for every mile after that. This is a major change from the prior cost structure, where riders paid $6 for up to 15 miles (more than double the distance) and $2 per mile after 50 miles. These proposed increases raise serious concerns about affordability and access for riders who depend on this service for work, medical care, and daily independence.

As previously discussed, we will continue our advocacy efforts and pursue constructive collaboration with JTA to improve both the affordability and the long-term sustainability of the system—so people with disabilities can continue to use Connexion Plus without being priced out.

To support continued engagement, awareness, and advocacy, we’re sharing the following upcoming public meetings and ask for community support and attendance:

JTA Board Meeting
Thursday, January 22, 2026
2:00pm - 4:00pm
Jacksonville Regional Transportation Center, Board Room 341 – 3rd Floor
100 LaVilla Center Drive, Jacksonville, FL 32204
No speaking required; your presence alone is tremendous support!

City Council Meeting
Tuesday, January 27
5:00pm - 9:00pm (please arrive at 4pm)
Council Chamber, City Hall
117 W. Duval St., Jacksonville, FL 32202
No speaking required; your presence alone is tremendous support!
CIL Jacksonville will be handing out free t-shirts to show solidarity

To help us with advocacy for this issue, please leave your feedback at 904.399.8484 ext. 319 (voice message line).

Thank you for helping ensure this information reaches all those who may be impacted.

Kind regards,
CIL Jacksonville

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