CIL provides qualified sign language interpreting services to ensure effective communication between businesses, organizations, and individuals who are Deaf or hard of hearing. Our skilled interpreters are committed to delivering professional, accurate, and accessible communication while maintaining the highest standards of quality and professionalism.
Disclaimer: Submitting an interpreter request is your acknowledgement that you agree to all of our scheduling policies, procedures and fees. Thank you for your request!
Contact: If you have any questions or would like information not on this page, please do not hesitate to reach out! You may email us at Interpretings@CILJacksonville.org, or call us at 904-399-8484, extension 607.
Scheduling Assistance
- Create an account (required for first time users) (opens in a new window)
- How to place a request
- How to navigate scheduling views
- How to invite others to place requests
- Getting started with the app
- I’m locked out – what do I do?
Services & Tiers
For a quote, please email interpretings@CILJacksonville.org.
- Tier 1 – Medical, Education, Employment, Primarily Voicing, Technical (non-legal), Platform Interpreting
- Tier 2 – Mental health, DeafBlind, Trilingual services
- Tier 3 – Legal Interpreting (attorney-client meetings, police matters, hearings, trials)
Scheduling Policies
- Please submit requests as early as possible. 3 business days’ notice is preferred but not required. Shorter notice may limit interpreter availability due to high demand.
- When interpreter services are needed for more than 2 hours, 2 interpreters are required.
- CIL will bill in full for “no shows” or assignments canceled in less than 24 hours’ notice.
- If either party does not show up, interpreters are only required to stay 15 minutes per hour scheduled.
Minimum Service Requirements
- In-Person Interpreting: 2-hour minimum per assignment.
- Virtual Interpreting (VRI): 1-hour minimum per assignment.
Cancellation Policy: Please email InterpretingS@CILJacksonville.org to cancel an assignment. Assignments canceled with less than 24 hours’ notice will still be billed.
Interpreter Fees
Mileage Reimbursement: Mileage is billed at $0.76 per mile for interpreter travel to and from assignments, when applicable.
Payment Terms: By submitting an interpreter request, you agree that unpaid invoices exceeding forty (40) days will accrue interest at 0.5% per month, in accordance with applicable Florida law.
Attention Interpreters
Are you interested in joining our growing team? Email us!
CIL PLEDGES to provide clients, interpreters and business a quality sign language experience. As a nonprofit organization, choosing a CIL interpreter supports programs for people with disabilities living in our community.
Most trusted source
We are proud to be the areas most trusted source for ASL sign language interpreting. Through an extensive group of qualified interpreters, CIL Jacksonville provides the perfect partnership of quality service and ASL communication.
Community Investment
When your company pays for a CIL interpreter, your company supports community-based programs and services for people with disabilities.
Best of the Best
All CIL interpreters maintain a Level 2 background clearance through the Agency for Health Care Administration.
Our Bar is Set High
Each of our interpreters are required to complete continuing education units (CEUs), annually. Our interpreters follow a strict code of ethics set by the National Association of the Deaf.
Meet Sherry Bell
Grandmother Sherry Bell was born Deaf and it hasn’t stopped her from having goals for herself or her family. She is extremely proud of her three children – one who is a college graduate, one who is attending college and one who is in the military. They are all keenly aware of her mantra that ‘deaf people can do everything that hearing people can do.’
Bell came to CIL Jacksonville for assistance and ended up working with the deaf clients to help them find employment. From there, her CIL Coordinator helped her find a job that Sherry felt was a better fit. Today Sherry works for Pitney Bowes in the Quality Control department.
“I have a lot of goals for myself,” she adds. “I want to be a good role model for the deaf community and I want deaf people to have the same attitude that I do – be assertive.”
Sherry wears hearing aids and communicates with the assistance of a sign language interpreter. Her motivation and willingness to engage with the community are a testament to her spirit.